Terms and Conditions

TERMS & CONDITIONS
Mahogany Millworks, LLC

All orders are subject to the following Terms & Conditions of Sale. By placing an order and submitting payment, the buyer acknowledges and agrees to these terms and conditions.

ORDER ACCEPTANCE

All orders are subject to acceptance by Mahogany Millworks, LLC (“MMW”). Orders will only be accepted upon receipt of the required deposit or payment.

CUSTOM & MADE-TO-ORDER ITEMS

Most products sold by MMW are custom made or made-to-order. Because production begins specifically for each customer, orders may not be canceled after 24 hours of purchase or once production has begun.

Reasonable changes to orders may be accepted if submitted in writing before production begins and may result in additional charges for materials, labor, administrative costs, or reproduction of the item.

PAYMENT TERMS

Custom orders require an initial payment of 60% of the purchase price unless otherwise agreed in writing. The remaining balance, including shipping and handling charges, is due prior to shipment.

Orders must be paid in full before merchandise is released for shipping.

Custom quotes are valid for thirty (30) days unless otherwise specified.

PRODUCTION & DELIVERY ESTIMATES

Production and delivery dates are estimates only. Standard production lead time is generally 10–14 weeks depending on the complexity of the order and receipt of all required approvals.

Please allow approximately 4–7 months from order placement to final delivery for most custom orders. Stock orders generally require approximately 2–4 weeks for delivery.

MMW shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to material shortages, shipping delays, labor shortages, customs delays, port congestion, weather conditions, war, government actions, or other force majeure events.

CUSTOM ORDER APPROVAL PROCESS

After a custom order is placed, the buyer may receive drawings, specifications, finish samples, or progress images for approval during various stages of production.

Production, finishing, and shipment may require customer approval before proceeding to the next stage.

Any changes requested after approval may result in additional charges and production delays.

PRICING, SHIPPING & DELIVERY

All prices are FOB point of origin unless otherwise agreed in writing. Prices do not include shipping, crating, storage, taxes, duties, tariffs, white-glove services, special handling, or other related charges unless specifically stated.

Because many orders are consolidated into shared ocean containers, shipment timing may depend on container scheduling and consolidation logistics.

White-glove delivery service generally includes delivery to the first room of choice, unpacking, debris removal, and assembly where applicable. Additional services such as stairs, long carries, restricted-access buildings, hoisting, special scheduling, or unsafe delivery conditions may result in additional charges.

The buyer is responsible for ensuring that all furniture dimensions will fit through doorways, hallways, elevators, staircases, and other access points prior to placing the order.

SPECIAL DELIVERY CONDITIONS

Any special delivery instructions or building requirements must be disclosed in writing before shipment is scheduled. Failure to disclose accurate delivery conditions may result in additional carrier charges, delays, storage fees, or failed delivery attempts.

FURNITURE CARE & NATURAL MATERIALS

MMW furniture is handcrafted using natural wood and other natural materials. Variations in wood grain, texture, carving detail, finish tone, and other natural characteristics are normal and are not considered defects.

To help preserve the beauty and longevity of your furniture, customers should use proper furniture care practices, including avoiding prolonged direct sunlight, excessive moisture or dryness, heating and air conditioning vents, extreme temperature changes, and harsh cleaning chemicals or abrasive products. We recommend using only quality furniture care products intended for fine wood furniture.

SHIPPING, DELIVERY & INSPECTION

Upon delivery, the buyer is responsible for promptly inspecting all cartons and merchandise for any visible damage, shortages, defects, or other concerns. Any visible damage should be noted on the delivery receipt or Bill of Lading (BOL) whenever possible.

We strongly recommend that all items be unpackaged and fully inspected within seven (7) calendar days of delivery. Any concealed damage, defects, shortages, or other concerns must be reported to MMW in writing within seven (7) calendar days of delivery and must include clear photographs and/or videos.

Failure to inspect and report issues within seven (7) calendar days of delivery may limit MMW’s ability to assist with repair, replacement, freight claims, or warranty consideration.

Customers should retain all original packaging materials until the inspection process has been completed.

TRANSIT DAMAGE

While title and risk of loss pass to the buyer upon delivery of merchandise to the freight carrier unless otherwise agreed in writing, MMW will make reasonable efforts to assist customers in resolving properly documented transit-related damage claims reported within the required inspection period.

LIMITED WARRANTY / REPAIRS

MMW offers a limited one (1) year workmanship warranty covering manufacturing defects in workmanship under normal residential use.

This limited warranty does not cover normal wear and tear, misuse, improper assembly, improper storage, environmental conditions, excessive weight or stress, floor-related stress, caster-related stress, fading, damage caused by third parties, commercial use unless specifically approved, or damage occurring after delivery and acceptance.

Any warranty claim must be submitted in writing with clear photographs and/or videos for review. All warranty claims, repairs, replacement parts, touch-up assistance, or replacements will be reviewed and handled on a case-by-case basis depending on the nature of the issue and supporting documentation provided.

THIRD-PARTY HANDLING & STORAGE

MMW shall not be responsible for damage caused by third-party movers, installers, receiving warehouses, delivery agents, assembly personnel, storage facilities, or other parties handling the merchandise after delivery.

If the buyer is unable or unwilling to accept delivery when merchandise becomes available, MMW reserves the right to place the merchandise into storage at the buyer’s expense.

RETURNS & REFUNDS

Because most products are custom made or made-to-order, returns, cancellations, refunds, chargebacks, and deductions are not permitted without prior written approval from MMW.

Approved cancellations prior to production may be subject to cancellation and processing fees.

DESIGNS & CUSTOMIZATION

MMW reserves the right to make reasonable modifications to construction methods, materials, dimensions, or design details when necessary.

Customizations requested by the buyer may result in additional charges and extended lead times.

LIMITATION OF LIABILITY

MMW’s liability shall not exceed the purchase price actually paid for the merchandise in question. MMW shall not be liable for indirect, incidental, consequential, or special damages including labor costs, installation costs, delays, loss of use, or third-party expenses.

GOVERNING LAW

All disputes arising from any transaction with MMW shall be governed by the laws of the State of Georgia.

These Terms & Conditions constitute the full agreement between the buyer and MMW and supersede any prior discussions or agreements unless otherwise agreed in writing.