After a custom order is placed, buyer will receive a custom order specification sheet from the workshop production manager verifying the details and specifications of the custom order. Buyer is required to approve this custom order spec sheet before production can be started. After approval is received, production is then started. Upon completion of the raw (unfinished) state of a custom order, images are sent to the client for approval. After approval is received, then the finishing process is started. Upon completion of the finishing process, final images are then sent to the client of the completed and finished custom order for final approval. Once final approval is received, preparations are made for packing and shipping. Please allow 4-7 months for final delivery of your custom order.

Our standard shipping includes delivery service to the nearest threshold of your home or business using a blanket wrap transportation service provider. Inside delivery, unpacking, debris removal and Assembly are NOT included. All orders ship out of our warehouse in California.

If you would like to hire someone to assemble your furniture, below are links to a few companies that provide such services. It is much more affordable to coordinate assembly yourself versus going through us and the delivery company, and you are getting much better-quality service. They will need to know the service(s) you require (for example: unpacking, debris removal, assembly etc).

• On Point Assembly
• Go Load Up
• Thumbtack
• Guardsman

Tools you will need for assembly

• Screw drivers (+ and -)
• Wrench number 10 and 12
• Pliers
• Hammer

Please follow the guidelines in the link on how to care for your new solid wood furniture: CARING FOR YOUR FURNITURE

Our core area of strength and specialization is handcrafting higher end Furniture, Home Bars & Commercial/Restaurant Bar & Pub Furniture using premium grade solid plantation mahogany wood. We do high, mid or lower level customizations, depending on the needs of our clients. All items on our website can be customized by size, finish or design. Clients may also provide us with drawings for items they need custom made, and we build these orders to their exact specifications, per their drawings.

Payment is required for production of your order to start. Any balances due, if any, are payable after you approve the images sent to you of your finished order and before shipping from the factory.